In the course of a single day in an OMS office, there are multiple lines of communication related to patient care, staff and doctor interactions, collaboration with referrals and more that can go just as planned or unexpectedly veer off course. This session will analyze closed OMSNIC claims to identify common causative communication-related factors that contribute to OMS professional liability claims, reveal challenges for OMS defense attorneys and offer opportunities and resources to improve communication with doctors, staff, referrals and patients.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Identify common causative communication related factors that contribute to OMS professional liability claims.
Discuss challenges defense attorneys face in defending OMS specific professional liability claims.
Examine how revisions to communication-specific policies and procedures may assist in reducing risk in the OMS office.