Communication is responsible for many things; and improving communication techniques can result in a high-performing team and better patient relationships. Learning to elevate communication will help to inspire open communication, prevent breakdowns, resolve conflict, and build trust and respect.
This session illuminates the skills needed to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective and efficient huddles and team meetings. Learn the steps to address and resolve conflict and establish protocols that eliminate gossip. Transform attitudes from toxic to tremendous, and ultimately create a positive environment, where every team member and patient looks forward to coming into the office.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Employ verbal skills to communicate positively and effectively with difficult and different personalities.
Determine behaviors that inspire a culture of appreciation and celebration.
Examine methods that turn attitudes from toxic to tremendous.
Explain steps to address and resolve conflict.
Identify behaviors that elevate trust and respect.