Research shows that practices that build their office environment around serving the patient and the referring doctor dominate the market. Customer service is confusing. A practice must be set apart from other practices. Help prospective and current referring doctors and patients understand why they should refer to and visit a specific OMS office and not the office down the street. Learn to build loyal and lasting referring doctor and patient relationships.
Learning Objectives:
At the conclusion of this presentation, participants should be able to:
Analyze WOW service standards concepts to make first and lasting impressions.
Discuss essentials of WOW branding to build loyalty and differentiate a practice.
Identify how to spot opportunities that create WOW experiences.